Welcome to Patio Vibe Store’s FAQ section! We’ve compiled answers to the most common questions about our outdoor furniture collections, delivery services, and shopping experience. Can’t find what you’re looking for? Our friendly US-based customer care team is always happy to help at [email protected].
About Our Products
What types of outdoor furniture do you specialize in?
At Patio Vibe Store, we focus on high-quality outdoor furniture including dining tables, counter tables, end tables, fire pit tables, picnic tables, and grill accessories. Our collections are designed to transform your outdoor space into a comfortable oasis.
Are your products weather-resistant?
Yes! All our outdoor furniture is built to withstand the elements, using durable materials that resist weathering. Specific material information is available on each product page.
Do you offer complete outdoor dining sets?
Absolutely! We offer curated collections that include matching dining tables and chairs. Look for our “Complete Sets” category or contact us for personalized recommendations.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placement?
Orders are processed quickly (within 1-2 business days), but if you need to make changes, contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
What are your shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after shipment with package tracking
- Free Shipping: For orders over $50 via EMS, arriving 15-25 business days after shipment with basic tracking
How long does order processing take?
All orders are processed within 1-2 business days, even during peak seasons when we add extra staff to maintain our speedy service.
Do you ship internationally?
Yes! We proudly ship worldwide, excluding some remote areas and parts of Asia. All international shipments include careful packaging, customs documentation preparation, and email notifications at every stage.
Will I need to pay customs fees?
Additional duties/taxes may apply depending on your country’s regulations. These are not included in your order total and will be the responsibility of the recipient.
How can I track my order?
You’ll receive tracking information via email the moment your order ships. For Standard Shipping, you’ll get detailed tracking; Free Shipping includes basic tracking.
Returns & Exchanges
What is your return policy?
We want you to love your outdoor furniture! If you’re not completely satisfied, you have 15 days from delivery to initiate a return. Items must be in original condition with all packaging.
How do I start a return?
Contact our customer care team at [email protected] within 15 days of delivery. Please include your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 5-7 business days. The timing of the refund appearing in your account depends on your payment provider.
Customer Support
How can I contact customer service?
Our US-based customer care team is available via email at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Patio Vibe Store is located at 2336 McDowell Street, Cookeville, US 38501, but we serve customers worldwide (excluding some remote areas and parts of Asia).
At Patio Vibe Store, we’re committed to making your outdoor living dreams a reality. If you have any questions not covered here, don’t hesitate to reach out – we’re always happy to help create your perfect outdoor oasis!