At Patio Vibe Store, we want you to be completely satisfied with your outdoor furniture purchase. If for any reason you’re not happy with your Counter Tables, Dining Tables, Fire Pit Tables, or other products, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact
  • Proof of purchase is required

Important Note: Due to safety and hygiene reasons, Grill Accessories and On Cart Grills that show signs of use cannot be returned or exchanged unless defective.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include the following information in your email (or use our template below).
  2. Wait for Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all included parts and accessories.
  4. Ship It Back: Send the package to our warehouse at the address we provide. You’re responsible for return shipping costs unless the return is due to our error.
  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return/Exchange Request Template

Subject: Return/Exchange Request

Dear Patio Vibe Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Insert your order number]
Date Received: [Insert date you received the item]
Item Name: [Insert product name from your order]
Reason for Return/Exchange: [Please provide details]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-10 business days
  • Shipping fees are non-refundable (unless the return is due to our error)
  • For exchanges, we’ll ship your new item once the return is processed

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items like our Fire Pit Tables or Dining Tables.

Pro Tip: Save on return shipping by taking advantage of our exchange policy – we’ll deduct the original shipping fee from your new order when processing an exchange for items of equal or greater value.

Non-Returnable Items

The following items cannot be returned unless defective:

  • Grill Accessories (used items)
  • On Cart Grills (used items)
  • Custom or special order items
  • Items not in original condition

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Phone: [Your Phone Number]
Mail: Patio Vibe Store, 2336 McDowell Street, Cookeville, US 38501

We appreciate your business and strive to make every Patio Vibe Store experience exceptional – from selecting your perfect outdoor furniture to ensuring your complete satisfaction with every purchase.