At Patio Vibe Store, we’re committed to making your outdoor living experience exceptional from the moment you place your order until your new furniture becomes the centerpiece of your patio. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

1. Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Best for customers who want faster delivery

2. Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Great option for budget-conscious shoppers

Returns & Exchanges

We want you to love your outdoor furniture as much as we do. If you’re not completely satisfied with your Counter Tables, Dining Tables, Fire Pit Tables, or other products, we offer a hassle-free return process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

Due to safety and hygiene reasons, the following items cannot be returned unless defective:

  • Grill Accessories (used items)
  • On Cart Grills (used items)
  • Custom or special order items
  • Items not in original condition

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include:
    • Your order number
    • Date received
    • Item name
    • Reason for return/exchange
  2. Wait for Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all included parts and accessories.
  4. Ship It Back: Send the package to our warehouse at:
    Patio Vibe Store
    2336 McDowell Street
    Cookeville, US 38501

    You’re responsible for return shipping costs unless the return is due to our error.

  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-10 business days
  • Shipping fees are non-refundable (unless the return is due to our error)
  • For exchanges, we’ll ship your new item once the return is processed

Pro Tip

Save on return shipping by taking advantage of our exchange policy – we’ll deduct the original shipping fee from your new order when processing an exchange for items of equal or greater value.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance for valuable items like our Fire Pit Tables or Dining Tables

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at:

  • Email: [email protected]
  • Mail: Patio Vibe Store, 2336 McDowell Street, Cookeville, US 38501

We appreciate your business and strive to make every Patio Vibe Store experience exceptional – from selecting your perfect outdoor furniture to ensuring your complete satisfaction with every purchase.